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FULLCAST For CCOs

OPTIMIZE THE EFFICIENCY OF CUSTOMER SUCCESS OPERATIONS

When CSOps runs efficiently, it’s easy to retain and expand existing customers. Fullcast helps you plan and manage your CS GTM (territories, quotas, capacity) with agility, even when your plans are constantly changing.

Build CS Territories Using the Criteria that Matter to Your Business

Your customers aren’t one-size-fits-all, and your CS books of business shouldn’t be either. Fullcast lets you assign accounts based on any criteria (load, company size, product) so that the right CS resources are focused on the right customers.

Drive Efficiency with GTM Automation

Operationalizing a GTM plan is no easy task. Automated rules allow CS to deploy and enforce a strategic approach to managing existing customers. They keep your plan in sync with operations, even when facing constant change like staff attrition or strategy changes—no spreadsheets or manual effort ever required.

Continuously Optimize Resource Assignments

What-if scenario modeling enables you to quickly test and determine the impact of new plans and, when ready, deploy them to your CRM with just one click.

Eliminate Organizational Silos

Stop chasing SalesOps down for the details. Understand and react to the sales plan in real time and coordinate from lead to renewal through one integrated platform.

TESTIMONIALS

What Our Customers Say About

Trade Meeting Time for Customer Time

“I would argue that without a tool like Fullcast, you cannot efficiently manage a collaborative territory planning process for an organization of any scale. . . . With Fullcast, we’re trading internal meeting time for customer-facing time.”

Clay Blanchard
VP Sales Operations, Sprout Social

Make Your Job Easier

“What I really like about Fullcast is the ease of use and the simplicity of the platform, and the fact that it is integrated fully with Salesforce. We decided to use Fullcast for the full go-to-market process in terms of not just account assignments, not just the territory mapping, etc., but also the routing piece. It truly made my life easier and my team’s life easier.”

Christine Dorrion
Former VP Global Revenue Operations and Enablement, Degreed

Enjoy Flexibility and Reliability

“The product is flexible and reliable. The best part of Fullcast, which sets them apart from their competitors are their people. They feel like an extension of our business. They are responsive and take care of our needs just like someone who is on the internal team.”

Nicole L.
G2

Simplify your GTM Strategies

“Fullcast’s ability to adapt to our business needs has been top-notch. Our territory management and segmentation is complicated and has gone through many iterations, but the implementation guidance from Fullcast has been great.”

Verified User in Marketing and Advertising
G2

Utilize User-Friendly Implementation

“The Territory Planning and Management module is very easy to learn, implement and use. It helps remove substantial manual work that typically comes with managing Territories such as ad-hoc adjustments and assignment changes. What’s more, Fullcast’s customer support and account management is excellent.”

Scott M.
VP, Revenue Operations
G2

Elevate your Operations

“The platform’s advanced range of features matched with their dedicated and knowledgeable team makes an unbeatable combination that has dramatically enhanced our efficiency.”

Ben S.
G2

Gain Expert Support and Assistance

“Whether a new rep is coming onboard, or moving onto their next Journey, it only takes a few clicks to have the right AE’s, BDR’s, SE’s & CSMs assigned. The Fullcast team I have the opportunity to work with on a weekly basis go above and beyond to help anytime I am in need of assistance.”

Michael K.
G2

Simplify Lead Routing

“We use [Fullcast] for assigning leads to SDR’s post marketing qualification, target account match (lead to account match), and lead priorities. The above process is processed smoothly without any hassle and technical glitches.”

Anil M.
Sr. Manager Marketing Ops
G2

Save Time and Simplify

“Developing territories then rolling up revenue and profitability information into our annual sales plan model took 2 to 3x more time than before we implemented Fullcast. Fullcast is a relatively simple tool to use, we were able to explore many more planning scenarios, and we could recalibrate our sales plan at any time during the year if something changed.”

Verified User in Information Technology and Services
G2

Streamline Your GTM Strategy with AI

“A comprehensive, all-in-one solution for Go-to-Market (GTM) planning and sales operations management. By consolidating multiple functions and tools into a single platform, Fullcast makes it easier for companies to manage their GTM strategy and sales operations in one place. Fullcast uses AI-driven scenario modeling to help companies make better business decisions.”

Riya R.
G2

Enjoy Exceptional Customer Service

“The best part about using Fullcast is working with the Fullcast team. From project scope to go live, support has been exceptional. Amazing experience working with their team.”

Jared V.
Salesforce Admin
G2

Map Territories with Ease

“Easy to use visual mapping feature that provided the ability to build territories from the country, state, zip code levels. The ability to move named accounts from one territory to another and model what that change will impact prior to committing to the change.”

Verified User in Computer Software
G2

Make Team Management Easy

“Fullcast has been instumental in helping us get a hold of account team management and territory planning. Beyond Account team/territory planning it stands out for its user-friendly interface and exceptional customer support”

Verified User in Information Technology and Services
G2

Seamlessly Integrate with Salesforce

“Seamless connection to Salesforce.com. Tool has a user friendly UI that enables creating policies easily besides having ability to create complex workflows with SFDC.”

Verified User in Computer Software
G2

Maximize Your Territories

“Fullcast’s integration with Salesforce is reliable, accurate, and easy to manage. Fullcast provides ample detail on proposed/difference account movements to test logic and routing changes to our territory hierarchy. The team at Fullcast has been nothing but timely, helpful, and supportive as well.”

Verified User in Computer Software
G2

Gain Unmatched Visibility

“Territory planning is very easily visualized and the related metrics and KPIs make building territories much easier than in a spreadsheet. The ability to create books that are set and just assign a rep once they onboard.”

April M.
Manager, Sales Operations
G2

Implement Solutions Easily

“Great platform/system out of the box, easy setup and connection to Salesforce, wonderful support team. Used for routing Marketo leads to proper lead owner in Salesforce after Marketing Qualification.”

Verified User in Information Technology and Services
G2

Gain Flexibility for Lead Routing and Opportunities

“Fullcast is a brilliant tool that our organization utilizes for routing leads and opportunities. I love the flexibility that fullcast has with their tool with regards to what can be routed and how. Being able to utilize any fields as a criteria to route opened the door for us in routing not only by region, but also preferred language, MQL reasons, etc.”

Verified User in Information Technology and Services
G2

Get Up and Running in Hours

“Far easier to get going with Fullcast than my experiences with Anaplan or Adaptive which often require millions of dollars and 6-12 months of professional services. With Fullcast you can be up and running in hours or days, especially if you have less than 100 reps or so.”

Verified User in Information Technology and Services
G2

Automate Territory Planning

“Takes me out of excel sheets and helps me plan out territories more effectively and in less time.”

Kershia N.
G2

Move Accounts and Export Reports

“Click and drag feature for moving accounts between nodes. Nice reports.”

Brian B.
G2

Maximize Lead Routing

“It is most helpful for lead routing between our different business segments”

Verified User in E-Learning
G2

CASE STUDIES